Thinking of giving your business a more professional image with a toll-free number? 📞 You’re in the right place.
In this review, we break down everything you need to know about 800.com from how it works, what features it offers, how much it costs, and whether it’s really the right choice for your business.
💡 Whether you’re a solopreneur, startup, or scaling company professional communication can change the game.
Let’s dive into 800.com reviews and explore what makes it stand out (or not) in the world of virtual communication tools. 👇
What is 800.com?
800.com is a service that gives businesses toll-free numbers, including custom vanity numbers (like 1-800-FLOWERS). This helps businesses look more professional and makes it easier for customers to reach out.
Whether you’re a startup, freelancer, or growing company, 800.com offers a simple way to handle calls, texts, and voicemails all in one place.
🌟 Key Features of 800.com
1️⃣ Toll-Free Numbers
You can get a toll-free number that starts with 800, 888, 877, and more. This makes your business look trustworthy and national.
2️⃣ Vanity Numbers
Want a number that spells your brand name? Like 1-800-FITNESS? 800.com helps you search and buy a vanity number that customers can remember easily.
3️⃣ Call Forwarding
You don’t need a new phone. Forward calls from your 800 number to any mobile, landline, or VoIP number so you can answer anywhere.
Example: Get calls from your business line directly on your personal phone, even when you’re on the move.
4️⃣ Call Recording
Record incoming and outgoing calls. Useful for customer service, quality training, and keeping track of conversations.
Great for sales teams who need to review past calls for follow-up.
5️⃣ Voicemail to Email
If you miss a call, the voicemail gets sent to your email inbox both the audio and a transcribed text version.
No more dialing in to check voicemails just read them like emails.
6️⃣ SMS Text Messaging
Send and receive texts from your toll-free number. Perfect for appointment reminders, quick replies, or support messages.
7️⃣ Call Analytics
Track all your call data: who called, when, and how long the call lasted. This helps you understand customer trends.
See what time of day you get the most calls, or who your repeat callers are.
8️⃣ Virtual Fax
No fax machine? No problem. Send and receive faxes online—just like email. Works with your toll-free number.
9️⃣ Auto Attendant (Phone Menu System)
Set up a simple phone menu: “Press 1 for sales, Press 2 for support.” This keeps your calls organized.
Even if you’re a one-person business, it gives you a professional touch.
🔟 Mobile App (iOS & Android)
Manage your calls, texts, and settings from your phone. So even when you’re away from the office, your business stays active.
800.com Pricing (Updated 2025)
800.com offers three pricing plans based on your business size and communication needs. Here’s a breakdown:
| Plan | Monthly Price | Minutes | Includes |
|---|---|---|---|
| Personal | $19/month (was $23) | 1,000 minutes | 1 number, 1 user, 1 extension |
| Unlimited | $49/month (was $59) | Unlimited | 3 numbers, 3 users, 3 extensions (Best for small businesses) |
| Pro | $127/month (was $149) | 5,000 minutes | 5 numbers, unlimited users, unlimited extensions (Best for organizations) |
What’s Included in Every 800.com Plan?
| Category | Included Features |
|---|---|
| Device Access | Desktop & Mobile Apps |
| Calling Options | VoIP / WiFi Calling, Call Forwarding, Standard / Sequential / Simultaneous Forwarding |
| Team Management | Extensions, Voicemail Boxes, Call Screening |
| Messaging & Fax | Business Texting, Fax Number, Voicemail Transcription |
| Call Management | Call Recording, Business Greeting, Voicemail-to-Email |
| Analytics & Reports | Call Analytics |
| Integration | API and Webhook Access |
800.com Media
Pros & Cons
Before choosing any service, it’s smart to weigh what you’ll gain and what might be missing.
Here’s a quick look at the strengths and drawbacks of using 800.com:
Pros:-
- Very easy to set up and use no technical skills needed
- Gives your business a professional image with toll-free or vanity numbers
- Includes powerful features like call forwarding, voicemail, texting, and analytics
- Flexible plans suitable for individuals, small teams, or larger businesses
Cons:-
- You may be charged extra if you go over your minute limits
- Vanity number activation can take up to 5 business days
- Customer support is only available on weekdays (Mon–Fri)
- No option for international toll-free numbers
🛠️ Customer Support
800.com offers helpful support through:
- Live Chat (via their website)
- Email: [email protected]
- Phone: (800) 800-4321
- Support Hours: Monday to Friday, 9 AM – 6 PM EST
- Help Center: Access to guides, FAQs, and tutorials
📌 Note: No weekend support, so plan ahead if you need help.
🙋 User Reviews and Testimonials
Most users appreciate:
- Fast setup and clean dashboard
- Reliable call forwarding
- Simple mobile app that makes managing calls/texts easy
A common review quote:
“I love how simple 800.com is. I got a professional number in minutes, and my clients now take my calls more seriously.”
However, some users wish:
- Vanity numbers were activated faster
- Support was available on weekends
Conclusion: Is 800.com Worth It?
If you’re looking for a simple and powerful way to manage business calls, 800.com is a great pick. It’s best for:
- Freelancers and small businesses who want a toll-free number
- Teams that need professional call handling without complex hardware
- Growing businesses that want texting, voicemail, fax, and analytics all in one place
With flexible plans and a no-hassle setup, 800.com helps your brand sound more professional and stay connected, no matter where you work from.
FAQs
1. Can I use my existing business number with 800.com?
No, 800.com only provides new toll-free and vanity numbers. You can’t port in an existing number at this time.
2. Is there a free trial available on 800.com?
Currently, 800.com does not offer a free trial. You’ll need to choose a paid plan to start using their services.
3. Can I cancel my plan anytime?
Yes, all 800.com plans are contract-free. You can cancel anytime directly from your account dashboard.
4. Does 800.com work outside the United States?
While you can manage your account from anywhere, the toll-free numbers provided by 800.com are U.S.-based only and not intended for international calling.
5. Can I change my toll-free number later?
Yes, you can request a new number, but there may be an extra fee. Vanity numbers might take additional time to activate.