Thinking of giving your business a more professional image with a toll-free number? đ
You’re in the right place. In this review, we break down everything you need to know about 800.com from how it works, what features it offers, how much it costs, and whether it’s really the right choice for your business.
Try 800.com Free for 30 Days â Sign Up Today!
đĄ Whether you’re a solopreneur, startup, or scaling company professional communication can change the game.
Letâs dive into 800.com reviews and explore what makes it stand out (or not) in the world of virtual communication tools. đ
What is 800.com?
800.com is a cloud-based communication service that offers businesses toll-free numbers and vanity numbers. These numbers help businesses project a professional image and make it easier for customers to reach them.
Whether you’re a freelancer, small business owner, or enterprise, 800.com provides a solution to manage calls, texts, and faxes all through a single, easy-to-use platform.
With features like call forwarding, voicemail-to-email, call analytics, and SMS messaging, 800.com helps businesses streamline communication without the need for physical equipment or contracts.
The service also provides advanced tools like API integrations for businesses that want to integrate their phone system with existing workflows.
Key Takeaways:
- Ideal for small to large businesses seeking professional communication solutions.
- Provides toll-free and vanity phone numbers.
- Cloud-based service for easy setup and management.
đ Key Features of 800.com
800.com provides a comprehensive suite of features designed to help businesses improve communication with customers, track performance, and enhance their professional image. Below are the core features that make 800.com stand out:
1. Call Forwarding
What It Is:
Call forwarding lets you forward calls from your 800 number to any phone line whether it’s your personal mobile, office phone, or VoIP system.
This ensures that calls are never missed, regardless of where you are.
How It Benefits You:
- Flexibility: Stay reachable from anywhere, whether youâre in the office, on the go, or working remotely.
- Cost Efficiency: Avoid the need for separate phone lines for your business number. Calls are forwarded to your existing devices.
- Customer Convenience: Callers wonât be left waiting, and they can reach you seamlessly on the number they dialed.
2. Call Tracking
What It Is:
Call tracking provides detailed reports on where your calls are coming from whether it’s an online ad, social media campaign, or a direct referral. It tracks the source of calls, helping businesses measure campaign success.
How It Benefits You:
- Measure Marketing Effectiveness: Find out which marketing campaigns (online ads, social media, email marketing) are driving phone traffic.
- Optimize Campaigns: Use data to adjust your marketing strategies based on whatâs working. For example, if ads on social media are bringing in the most calls, you can allocate more budget to that channel.
- Improve ROI: Knowing exactly where leads are coming from helps you allocate resources more efficiently and increase your return on investment.
3. 800 Intelligence
What It Is: 800 Intelligence is an analytics tool that offers deep insights into customer behavior and call patterns. It analyzes data from your inbound and outbound calls to help you understand customer trends and business performance.
How It Benefits You:
- Data-Driven Decisions: Get detailed metrics on call times, frequencies, and geographic locations of your callers. This can help you adjust your operations, such as staffing during peak hours.
- Customer Behavior Insights: Learn what customers are calling for, their preferences, and pain points, allowing you to tailor your services or marketing efforts.
- Performance Monitoring: Track the effectiveness of your campaigns in real-time, making adjustments as needed to improve results.
4. Enhanced Caller ID
What It Is: With Enhanced Caller ID, businesses can display their business name or custom information (such as âCustomer Supportâ or âSales Teamâ) on a customer’s phone when making outbound calls.
How It Benefits You:
- Enhanced Customer Experience: Customers feel more comfortable answering calls from businesses they recognize, leading to better customer relations.
- Boost Trust: Customers are more likely to answer calls from a known business name rather than an unfamiliar number. This can improve your response rates and customer engagement.
- Branding: Displaying your company name or relevant department strengthens your brand and reassures customers about the professionalism of your business.
5. Call Analytics
What It Is: Call Analytics provides real-time insights into call performance, such as call duration, call volume, peak call times, and customer location.
How It Benefits You:
- Customer Behavior Insights: By analyzing when calls happen the most and where theyâre coming from, you can optimize business hours and staff scheduling to meet demand.
- Measure Campaign Effectiveness: See which marketing channels or efforts are driving the most engagement by analyzing call trends.
- Operational Efficiency: Identify bottlenecks or peak times, allowing you to streamline processes or better allocate resources to improve service.
6. SMS Marketing
What It Is: SMS Marketing lets you send bulk text messages to customers using your business phone number. This can include promotional offers, reminders, or other important updates.
How It Benefits You:
- High Engagement: SMS has one of the highest open rates of any communication channel (around 98%), making it a highly effective marketing tool.
- Customer Communication: Send appointment reminders, order updates, or special offers directly to customersâ phones. This is ideal for businesses in sectors like retail, healthcare, and services.
- Automation: You can automate text responses for common queries (like business hours or appointment confirmations), saving time and improving efficiency.
Additional Features
1ď¸âŁ Call Recording
Record incoming and outgoing calls. Useful for customer service, quality training, and keeping track of conversations.
Great for sales teams who need to review past calls for follow-up.
2ď¸âŁ Vanity Numbers
Want a number that spells your brand name? Like 1-800-FITNESS? 800.com helps you search and buy a vanity number that customers can remember easily.
3ď¸âŁ Voicemail Transcription
Automatically transcribe voicemails to text, sent to your email for quick access.
4ď¸âŁ API
Integrate 800.comâs services with your CRM systems and automate workflows for seamless operations.
If youâre new to toll-free numbers and want a more detailed guide on how to purchase an 800 number for your business, visit The Complete Guide To How To Buy An 800 Number For Your Business Success.
800.com Pricing (Updated 2026)
800.com offers three pricing plans based on your business size and communication needs. Here’s a breakdown:
| Plan | Monthly Price | Minutes | Includes |
|---|---|---|---|
| Personal | $19/month (was $23) | 1,000 minutes | 1 number, 1 user, 1 extension |
| Unlimited | $49/month (was $59) | Unlimited | 3 numbers, 3 users, 3 extensions (Best for small businesses) |
| Pro | $127/month (was $149) | 5,000 minutes | 5 numbers, unlimited users, unlimited extensions (Best for organizations) |
Save more on your plan by using our exclusive 800.com coupon code available this month.
Whatâs Included in Every 800.com Plan?
| Category | Included Features |
|---|---|
| Device Access | Desktop & Mobile Apps |
| Calling Options | VoIP / WiFi Calling, Call Forwarding, Standard / Sequential / Simultaneous Forwarding |
| Team Management | Extensions, Voicemail Boxes, Call Screening |
| Messaging & Fax | Business Texting, Fax Number, Voicemail Transcription |
| Call Management | Call Recording, Business Greeting, Voicemail-to-Email |
| Analytics & Reports | Call Analytics |
| Integration | API and Webhook Access |
800.com Media
800.com Pros & Cons
Before choosing any service, itâs smart to weigh what youâll gain and what might be missing.
Hereâs a quick look at the strengths and drawbacks of using 800.com:
| Pros | Cons |
|---|---|
| Easy setup with a quick, userâfriendly process that does not require technical skills. | Overage charges apply if the included minutes in your plan are exceeded. |
| Monthâtoâmonth plans with no longâterm contracts or commitments. | Vanity number activation may take several days to complete. |
| Comprehensive features such as call forwarding, voicemailâtoâemail, SMS marketing, and more. | Support is limited to business hours (MondayâFriday, 9 AMâ6 PM EST). |
| Mobile app access so calls and messages can be managed on the go. | Currently focused on the U.S. market with no international tollâfree numbers. |
| Scalable plans that can fit different business sizes and growth stages. | |
| Professional image using tollâfree and vanity numbers for added credibility. |
đ ď¸ Customer Support
800.com offers helpful support through:
- Live Chat (via their website)
- Email: [email protected]
- Phone: (800) 800-4321
- Support Hours: Monday to Friday, 9 AM â 6 PM EST
- Help Center: Access to guides, FAQs, and tutorials
đ Note: No weekend support, so plan ahead if you need help.
Alternatives to 800.com
If 800.com doesnât quite meet your needs, here are some top alternatives to consider:
- RingCentral
- Overview: RingCentral offers comprehensive cloud communication services, including voice, video, and messaging. It’s ideal for larger teams.
- Best For: Companies looking for an all-in-one solution with additional video conferencing features.
- Grasshopper
- Overview: Grasshopper provides virtual phone systems with custom greetings, call forwarding, and voicemail.
- Best For: Small businesses or solo entrepreneurs looking for an affordable, easy-to-use service.
- Google Voice
- Overview: Google Voice offers free calls, text messaging, and voicemail features for personal and business use.
- Best For: Those on a tight budget who need basic features, especially for smaller teams or startups.
đ User Reviews and Testimonials
800.com generally receives positive feedback for its ease of use and customer support:
Positive Highlights:
- Quick Setup: Users love how easy it is to set up toll-free numbers.
- Effective Call Management: Call forwarding and analytics are highly praised for improving customer service.
- Responsive Support: The support team is helpful and accessible during business hours.
Constructive Feedback:
- Limited Support Hours: Weekend support is not available.
- Vanity Number Activation: Some users report delays (up to 5 days) for vanity number setup.
Example User Feedback:
â800.com helped us look professional from day one. The setup was quick, and the call forwarding is a huge time-saver.â â Small Business Owner
âThe service works great, but I wish vanity numbers could be activated faster.â â Marketing Manager
Conclusion: Is 800.com Worth It?
If you’re looking for a simple and powerful way to manage business calls, 800.com is a great pick. Itâs best for:
- Freelancers and small businesses who want a toll-free number
- Teams that need professional call handling without complex hardware
- Growing businesses that want texting, voicemail, fax, and analytics all in one place
With flexible plans and a no-hassle setup, 800.com helps your brand sound more professional and stay connected, no matter where you work from.
FAQs
1. Can I use my existing business number with 800.com?
No, 800.com only provides new toll-free and vanity numbers. You canât port in an existing number at this time.
2. Is there a free trial available on 800.com?
Currently, 800.com does not offer a free trial. Youâll need to choose a paid plan to start using their services.
3. Can I cancel my plan anytime?
Yes, all 800.com plans are contract-free. You can cancel anytime directly from your account dashboard.
4. Does 800.com work outside the United States?
While you can manage your account from anywhere, the toll-free numbers provided by 800.com are U.S.-based only and not intended for international calling.
5. Can I change my toll-free number later?
Yes, you can request a new number, but there may be an extra fee. Vanity numbers might take additional time to activate.
I’m a CRM and Xero expert with over 6 years of experience. I specialize in researching, testing, and simplifying complex systems like Xero and other CRM tools. From setting up workflows to writing easy-to-understand content, I help businesses choose the right platforms and use them better for real growth.