Want to upgrade your business calls without breaking the bank? 📞
You’re in the right place! Whether you’re a solo professional or running a growing team, 800.com offers flexible pricing plans for toll-free numbers, SMS marketing, and call tracking all in one place.
From affordable monthly options to advanced business features, this guide will walk you through each plan clearly and simply.
Ready to pick the right plan and start saving today?
Let’s dive into 800.com’s pricing, features, and which plan makes the most sense for your business goals. 🚀
Overview
800.com is a communication solution making it easy for businesses to remain in touch with customers through toll-free numbers. It consolidates everything calls, texts, voicemail, and call monitoring under a single easy-to-use platform.
With 800.com your staff can:
- Forward calls to the right individuals
- Block spam calls
- Send and receive text messaging
- Set up custom greetings
- Call Recordings for Quality Checks
Managers can also listen in on calls, take notes and monitor their team’s performance. Voicemails also arrive in your email in both audio and text form.
Also indicates who’s calling through caller ID and maintains reports so you can see your call performance.
You can opt for a monthly or annual plan and their support team can be accessed via live chat, phone call, email, and useful guides.
Detailed 800.com Pricing Plans
800.com offers clear and flexible pricing across its core services Toll-Free Numbers, SMS Marketing, and Call Tracking designed to fit businesses of all sizes.
Each plan comes with powerful features like call forwarding, voicemail transcription, and detailed analytics, making it easier to manage customer communication efficiently and professionally.
Toll-Free Numbers Plans
800.com offers three flexible toll-free number plans to help businesses of all sizes stay professional and connected.
- Personal Plan: $19/month – 1,000 minutes, 1 number, 1 user.
- Unlimited Plan: $49/month – Unlimited minutes, 3 numbers, 3 users.
- Pro Plan: $127/month – 5,000 minutes, 5 numbers, unlimited users.
Common Features in All Toll-Free Plans
- ✅ Desktop & Mobile Apps – Stay connected from anywhere
- ✅ VoIP / WiFi Calling – Make calls without using your phone line
- ✅ Call Forwarding – Standard, Sequential, and Simultaneous options
- ✅ Business Greeting – Set professional welcome messages
- ✅ Extensions – Based on the plan you choose
- ✅ Fax Number – Send/receive faxes easily
- ✅ Call Recording – Monitor and review customer calls
- ✅ Business Texting – Communicate via SMS
- ✅ Voicemail Boxes – Create and manage separate voicemails
- ✅ Voicemail Transcription – Get your voicemails in text form
- ✅ Call Analytics – Track call data and performance
- ✅ API & Webhook Access – Automate and integrate with other tools
- ✅ Call Screening – Filter unwanted or spam calls
No matter which plan you choose Personal, Unlimited, or Pro you’ll get access to a powerful set of features designed to improve your business communication
🟨 Note: The only difference across the plans is how many users, phone numbers, and call minutes you get. Features remain largely the same across all plans.
SMS Marketing Plans
800.com’s SMS marketing feature helps businesses stay in touch with customers via text. It’s great for sending updates, promotions, or alerts directly to your audience’s phones.
- Basic Plan: $21/month – 500 messages, 1 user.
- Standard Plan: $60/month – 2,000 messages, 3 users.
- Advanced Plan: $128/month – 5,000 messages, 5 users. 800.com
Common Features in All SMS Marketing Plans
No matter your plan, each SMS tier comes with a useful set of features:
- ✅ SMS Broadcasting – Send messages to many contacts at once
- ✅ Easy Contact Management – Organize and group your contact lists
- ✅ Analytics & Reporting – Track message delivery, open rates, and response rates
- ✅ Web-based Dashboard – Manage your campaigns from anywhere
- ✅ User Access Control – Depending on the plan
- ✅ Scalable Messaging – Buy more messages anytime
- ✅ Support & Tutorials – Live help and step-by-step guides
🟨 Note: Extra messages are charged differently:
- Basic: 4¢ per extra message
- Standard: 3¢ per extra message
- Advanced: 2¢ per extra message
Call Tracking Plans
The call tracking plans from 800.com are designed for marketers and support teams who want to monitor, record, and optimize inbound calls using advanced analytics and routing tools.
- Starter Plan: $30/month – 500 minutes, 1 user.
- Advanced Plan: $47/month – 500 minutes, 3 users, includes call transcriptions.
- Pro Plan: $81/month – 500 minutes, 5 users, includes API access.
Common Features in All Call Tracking Plans
These features come with every call tracking plan from 800.com:
- ✅ 5 Phone Numbers Included – Track multiple campaigns
- ✅ Call Recording – Listen and review calls anytime
- ✅ Call Analytics Dashboard – Measure performance with easy reports
- ✅ IVR (Call Routing) – Set automated menus for call direction
- ✅ Dynamic Number Insertion – Show different phone numbers per campaign
- ✅ Call Transcriptions – Available in Advanced & Pro
- ✅ API Access – Available in Pro plan
- ✅ Keyword Attribution – Pro feature to track ad keyword performance
- ✅ User Role Management – Based on plan level
🟨 Note: All plans include 500 minutes, but differ in team size and advanced tools.
Comparison with Competitors
When choosing a communication platform like 800.com, it’s important to see how it stacks up against popular competitors like Grasshopper, RingCentral, and CallRail. Let’s break it down based on pricing, features, and value for money.
🔹 800.com vs Grasshopper
- Pricing: 800.com starts at $19/month, while Grasshopper starts at $31/month.
- Features: Both offer call forwarding, voicemail, and texting, but 800.com includes call analytics and recording even in entry-level plans, which Grasshopper lacks.
- Best For: 800.com is ideal for small teams who want analytics; Grasshopper suits solopreneurs wanting simple call routing.
🔹 800.com vs RingCentral
- Pricing: RingCentral starts higher at around $30/month per user.
- Features: RingCentral offers full unified communication (calls, video, chat), while 800.com is focused more on call tracking, SMS, and toll-free support.
- Best For: Choose 800.com if you want marketing-focused tools. Choose RingCentral for full team collaboration tools.
🔹 800.com vs CallRail
- Pricing: CallRail starts around $45/month, which is higher than 800.com’s starter plans.
- Features: Both offer call tracking, recording, and keyword attribution. However, 800.com’s interface is easier for beginners and includes toll-free numbers.
- Best For: CallRail is best for advanced ad tracking agencies; 800.com is simpler and more cost-friendly for SMBs.
🟨 Verdict: If your focus is on toll-free numbers, affordable plans, and easy-to-use call tracking, 800.com offers great value compared to these more expensive and sometimes overly complex platforms.
Additional Costs and Hidden Fees
While 800.com pricing is quite transparent, it’s smart to know about extra charges that might apply as your usage grows. Here’s what you should watch for:
🔸 1. Overage Charges
Each plan includes a set number of minutes or SMS messages. If you go over:
- Extra Minutes: Charged based on your plan level (commonly a few cents per minute)
- Extra SMS Messages:
- Basic Plan: $0.04/message
- Standard Plan: $0.03/message
- Advanced Plan: $0.02/message
🔸 2. Additional Numbers or Users
- Adding more toll-free numbers or users than allowed in your plan can lead to extra monthly costs.
- Pro plans are more generous (unlimited users), but Personal and Unlimited plans are restricted.
🔸 3. Porting Fees
- If you move an existing number into 800.com, there may be a one-time porting fee (not always mentioned upfront).
- Port-out charges may apply when switching away.
🔸 4. Call Transcription & API Access
- Only available in higher-tier plans (e.g., Pro Call Tracking).
- If you need API integrations or call transcripts, you’ll need to upgrade.
🔸 5. International Usage
- Most plans are designed for US & Canada. Calling outside these regions might bring extra per-minute charges.
🟨 Transparency Tip: 800.com is clearer than many competitors when it comes to pricing, but you should always review your usage carefully or speak to support if you expect high volumes.
Which 800.com Plan Is Best for You?
Choosing the right 800.com plan depends on your team size, call volume, and communication needs:
- Personal Plan ($19/month) – Best for freelancers or solo business owners who only need one number and light usage (up to 1,000 minutes).
- Unlimited Plan ($49/month) – Perfect for small teams who handle customer calls daily and want the freedom of unlimited minutes and more numbers.
- Pro Plan ($127/month) – Ideal for larger teams or support centers. You get multiple numbers, advanced features, and support for unlimited users.
If you’re into SMS marketing or call tracking, 800.com also offers separate plans just match your messaging or analytics needs with the right package.
800.com Free Trial or Money-Back Guarantee
As of now, 800.com does not advertise a free trial on its main website, but they occasionally offer limited-time promotions or custom demos upon request.
Regarding refunds, 800.com provides a 30-day money-back guarantee for new customers. That means you can try their service risk-free, and if it’s not a good fit, you can cancel within the first month and request a refund.
👉 If you’re unsure, it’s smart to start with a lower-tier monthly plan and upgrade later once you’re confident it suits your business.
Conclusion: Is 800.com the Right Choice?
If you’re looking for a straightforward way to manage business calls, track customer interactions, or run SMS campaigns 800.com offers solid value for the price.
With flexible plans starting at just $19/month, easy-to-use features, and tools like call tracking, voicemail-to-email, and texting, it’s built for both solo professionals and growing teams.
Yes, there are some extra charges if you go over your limits or need advanced tools, but overall, 800.com keeps its pricing transparent and competitive.
👉 Whether you want to start small or scale fast, there’s likely a plan that fits your needs and with a 30-day money-back guarantee, it’s risk-free to try.
❓ FAQs
1. Do they charge any setup or activation fees?
No, 800.com does not charge setup fees. You can sign up and start using the service immediately without any hidden activation cost.
2. Can I switch from a monthly to an annual plan anytime?
Yes! You can upgrade to an annual plan from your dashboard. It’s a great way to save if you plan to use 800.com long-term.
3. Do unused minutes or messages roll over to the next month?
No, unused minutes or texts do not roll over. Each month or billing cycle resets your usage balance based on your plan.
4. Are there any nonprofit discounts available?
Currently, 800.com does not list nonprofit-specific discounts, but you can contact support to check if custom pricing or offers are available.
5. Can I cancel my plan anytime?
Yes, you can cancel anytime if you’re on a monthly plan. For annual plans, it’s best to check with support about their refund policy if canceling early.